Welcome to the Suffolk Online Helpdesk Pages

Welcome to the updated Suffolk Online Helpdesk site. Here you will be able to find some new extensive guides on here ranging from Setting up your Dialup Connection to E-Mail & Broadband and also to help solve problems with printers and viruses.

Please use this site to find help with common problems that you be encounter on your computer. Please use the navigation menu along the top.

You can find resolutions to the following types of problems.

• Dialup
• Broadband
• Email
• Viruses
• Printers
• Hardware
• Software
• Spam
• Spyware

You can also find general information on settings that you will need to use for your Suffolk Online Connection in the menu bar along the top.

For your benefit we have also provided a download section where you can download walkthrough documents on how to solve problems with dialup, email and printers. These are particually useful if you have problems with these when the helpdesk is closed. We hope you will find these useful and if you have any comments you can contact us on the following methods below. All downloaded documents are in PDF format and you can download the adobe reader free by clicking on the icon.

We hope you find these sections useful.

Remember if you cannot find help for your particular problem here then you can always contact the Suffolk Online Helpdesk on 01473 242505 or email us at support@suffolkonline.net.

Remote Assistance

Click here to allow one of our Suffolk Online support representatives to remotely support your PC. Please note the session will need to be setup by one of our technical support representatives first.

Please click here to go back to the main Suffolk Online homepage.