IT Support
Listening & Understanding
Suffolk Online offers affordable IT support contracts to all voluntary organisations and charities. Having worked with the voluntary sector since it's inception, Suffolk Online understands the needs of your organisation and always at the start of a new relationship will take time with you to understand what you need out of the service. It is this listening and understanding that sets Suffolk Online apart from most commercial providers.
Understanding the needs of the sector is a reason why we include a free annual health check on our Silver & Gold packages. We believe that effective maintenance of systems, done on at least an annual basis will in the long term save your organisation money, and with budgets in the sector tighter than ever this becomes vital to the long term viability.
Honest & Straight-forward Advice
As an addition we also provide free procurement advice with our dedicated helpdesk, and ultimately potentially discounted procurement alongside this. We know that from dealing with existing clients, that in the past that they have been provided often bad advice on what IT equipment to procure. Suffolk Online believes that by offering honest and straightforward advice based on what is actually required, this will ultimately save your organisation vital funds in the future. Because of our agreements with large software retailers we are also able to get you the very best deals with the very best discounts available to the voluntary sector.
Flexibility
Suffolk Online, via it's packages is able to offer a very flexible approach to IT support contracts. Whilst we can offer you the packages that are detailed on our Package & Pricing page, should you want a more bespoke package that includes inclusive on-site support, or more telephone hours then we are happy to quote you for this. Alternatively if you don't want a support contract but would like access to our 3 knowledgeable professionals then we are happy to provide you our services at the bespoke hourly rate of £50.00 per hour excluding VAT. If any of this interests you please click here to go to our contact page.
Track Record & Experience
As an Internet service provider for almost 10 years, Suffolk Online also has a proven track record of providing excellent support to all its home users. Indeed the technical support department, which encompasses 3 highly knowledgeable professionals, was the shining light that came out of a survey performed on all subscribers back in 2005. As a result of this and an undeniable need in the community, Suffolk Online was able offer its own IT support contracts, with big discounts to those organisations and charities in the voluntary sector.
Suffolk Online is also delighted to say that as of February 2010 it has become an exclusive Netgear Powershift Partner. Suffolk Online for many years has supplied it's customers various Netgear equipment due to their quality and reliability. Netgear is one of the world's most respected IT vendors and being a Netgear Powershift Partner enables us to receive priority support with any of their devices, the best pricing, exclusive passes to their showcase events and knowledge of new devices in the marketplace. What does this mean for you? All of this allows us to provide even better value products to your organisation and should it go wrong, we can get priority support to fix or replace it quicker than you would have done otherwise. Being a powershift partner will also enable us to give you a 'heads up' when new equipment that could benefit your organisation comes onto the marketplace.
Ethics
As a company we also believe in adhering to strict principles that govern how we do our job. We have recently signed up to the official ICT Hub & Lasa ICT Support principles. These detail how we will treat all our clients in any job that we perform for them. For more information on these please visit www.lasa.org.uk/circuitriders/principles.shtml
We are also an accredited member of the Lasa ICT Hub Supplier's Directory as you can see from the official logo below. We hope that by both these accreditations that they show you an example of the ethical nature of the way we work and treat our clients.
Suffolk Online, is also proud to say that it operates completely on a not for profit basis. All profits that are generated by the service are either re-circulated into the service or any surpluses made are redirected to community projects by Suffolk based organisation Suffolk ACRE.
Saving you money!
Ultimately, all of the factors above we can demonstrate, will save you money. Annual health checks on your systems to ensure that they are correctly maintained, procurement advice to ensure you get the right equipment for your needs, discounted equipment meaning you get the best deals, access to excellent value support contracts and the ability to call on knowledgeable professional will mean that you will save money.
