Case Studies

 

Suffolk Refugee Support Forum

Suffolk Refugee Support Forum is a small charity based in St Matthew’s Street , Ipswich. We offer support and advocacy for over 600 refugees and asylum seekers living in Ipswich and the surrounding areas.

Following a successful bid to the Big Lottery Fund, we approached Community Action Suffolk for a quote to install six new PC’s and a server in our office. Matt and Danny came to the office to discuss our needs and to look at the existing set-up which was badly in need of modernisation. They advised us of the best system to suit our needs and searched for the most cost effective equipment for us, bearing in mind our budget.

The equipment was installed with minimal disruption to our office and is now running well. Matt has been very attentive in clearing up the initial minor teething problems we experienced, both by telephone and by visiting us. All work carried out has been done in a very professional and helpful manner. The staff at Suffolk ACRE have explained the new system clearly to us and given us step by step instructions to help us to use it effectively. The staff and volunteers at Suffolk Refugee Support Forum are enjoying using the new faster machines and report that they are really helping us to improve the services we offer to our clients.

We have just agreed an on-going service arrangement for IT support from Community Action Suffolk which enables us to contact the team for any further help we need. The response so far has been very prompt and professional.

Many thanks to Matt, Danny and the team at Community Action Suffolk.

Peter & Olive Collins

Both Peter and I have been very grateful for all your support over the last few years with Community Action Suffolk.

When we first had a computer neither of us had any idea how to use it, or how much use and benefit it would be to our busy physiotherapy practice!

You have been able to sort out our little problems and answer our queries every time ,even when our questions must have seemed crazy to you because of our lack of technical ability!

After ten? Years ,when Community Action Suffolk was in its infancy ,we were too ,with computers, even now at seventy years old we are learning how useful all this modern technology is!

Thank you all so much at Community Action Suffolk – you have always supported us and we will always be happy to support you in any way we are able

Michael Mason, Fornham All Saints Community Council :  “Our village Community Council at Fornham All Saints benefits greatly from your support and personally I am treated very kindly (as a complete IT idiot) by your team of experts at Community Action Suffolk.”

Dr Wil Gibson

Hi, I just wanted to express my thanks to the team for their excellent assistance in helping me with my IT issues. The problems were more than an ISP issue which was beyond my ability to address. I spoke to the team and they first assisted remotely and then at their offices. As a Community Action Suffolk IT customer they were keen to ensure I had a properly functioning IT system. I think being local and accessible provider was the difference in ensuring I had a solution quickly. Thanks again.