SuffolkOnline.net

"I just wanted to formally write and say how impressed am with the service we receive from Suffolk Online , a far cry from our last service provider!"

"Matt, Danny and Phil all have a pleasant phone manner, call back when they say they will and attempt to sort out our myriad of ICT and phone issues that arise throughout the year with minimal disruption. I appreciate the robustness of the computer health-checks that Matt carries out on an annual basis at our office and the fact that he is always at the end of a phone line or email to answer the smallest query. The ICT infrastructure of a charity is hard to maintain if a budget isn't set aside for new purchases, but this is also true of ICT support. The monthly fee we pay allows us to budget and plan for our ICT support, with no hidden charges and as Suffolk Online is itself a charity, the staff understand our needs. "

Laura Hack, SAVO

"I have been associated with ACRE and its predecessor for nearly thirty years, albeit at village level for the past fifteen, and had the honour of being your vice-chairman in the late eighties."

"I have been associated with ACRE and its predecessor for nearly thirty years, albeit at village level for the past fifteen, and had the honour of being your vice-chairman in the late eighties. Our village Community Council at Fornham All Saints benefits greatly from your support and personally I am treated very kindly (as a complete IT idiot) by your team of experts at Suffolk Online."

Mr M Mason

"Suffolk on line have been my provider since February 2003 and I cannot thank the team enough for all their help in 'sorting out' problems that I have experienced during this time, everyone has always had the time to help me."

"I would like send my thanks for the sterling support you have provided to me as a Suffolkonline customer since we started way back!! I have just been trying to deal with an e-mail problem I've been working on for the past 2 weeks, and I finally gave up and called for help to your help desk, and in a matter of minutes my e-mail problem was sorted and I'm back on line. It's a pleasure to be able to talk to a knowledgeable individual when problems arise, keep up the good work. Please pass on my appreciation to the rest of the team."

B Hale

"I would like to send my thanks for the sterling support you have provided to me as a Suffolk Online Customer. I have just been trying to deal with an email problem for two weeks"

"Suffolk online have been my provider since February 2003 and I cannot thank the team enough for all their help in sorting out problems that I have experienced during this time, everyone has always had the time to help me. I also find that as I am involved with local charity work they are very good in promoting any local publicity that I need. Recently I changed to Broadband and without their help I would have had to employ a computer expert to do this for me as even after all this time I am still a novice. I use to use a major provider for my business and one of the problems that I experienced was the time getting through on the telephone plus the high cost of calls when I needed to contact them with problems. I have since changed over and now use Suffolk on Line for both business and personal and once again thank you for all your help and certainly I would not hesitate to recommend others to your network as you are so easy to contact you when required and offers a value for money service."

Mr P Collins

"The equipment was installed with minimal disruption to our office and is now running well. Matt has been very attentive in clearing up the initial minor teething problems we experienced, both by telephone and by visiting us."

"We approached Suffolk ACRE for a quote to install six new PCs and a server in our office. Matt and Danny came to the office to discuss our needs and to look at the existing set-up which was badly in need of modernisation. They advised us of the best system to suit our needs and searched for the most cost effective equipment for us, bearing in mind our budget. The equipment was installed with minimal disruption to our office and is now running well. Matt has been very attentive in clearing up the initial minor teething problems we experienced, both by telephone and by visiting us."

Rebecca Crerar, Chief Executive, Suffolk Refugee Support Forum

"This was a mammoth task and Matthew and the team were fantastic in their support during this really frantic time for us. "

"To accommodate the IT requirements of these new posts Suffolk Online helped us to equip a second office at Castle Hill Community Centre in Ipswich as well as set up completely new offices at Framlingham Youth Club and SCA in Bury St Edmunds. This was a mammoth task and Matthew and the team were fantastic in their support during this really frantic time for us. It all went exceptionally smoothly and was all completed within the planned timescale with all the new staff joining us on 1st April all set up with PCs and ready to go"

Alison Archbold, Communications Manager, Young Suffolk