Case Studies

Suffolk Refugee Support Forum (IT Support)

Suffolk Refugee Support Forum is a small charity based in St Matthew’s Street , Ipswich. We offer support and advocacy for over 600 refugees and asylum seekers living in Ipswich and the surrounding areas.

Following a successful bid to the Big Lottery Fund, we approached Community Action Suffolk for a quote to install six new PC’s and a server in our office. Matt and Danny came to the office to discuss our needs and to look at the existing set-up which was badly in need of modernisation. They advised us of the best system to suit our needs and searched for the most cost effective equipment for us, bearing in mind our budget.

The equipment was installed with minimal disruption to our office and is now running well. Matt has been very attentive in clearing up the initial minor teething problems we experienced, both by telephone and by visiting us. All work carried out has been done in a very professional and helpful manner. The staff at Suffolk ACRE have explained the new system clearly to us and given us step by step instructions to help us to use it effectively. The staff and volunteers at Suffolk Refugee Support Forum are enjoying using the new faster machines and report that they are really helping us to improve the services we offer to our clients.

We have just agreed an on-going service arrangement for IT support from Community Action Suffolk which enables us to contact the team for any further help we need. The response so far has been very prompt and professional.

Many thanks to Matt, Danny and the team at Community Action Suffolk.

Maldon CVS – Sarah Troop (IT Support)

IT Services at CAS helped us with our office move earlier this year which included a full review of out IT set up. Matt was able to give us costed options to consider and presented both pros and cons to different approaches which enabled us to make an informed decision about what would work well for our charity. He was on hand throughout the process to help from the physical aspects of disconnecting the existing system to supporting the purchase and installation of new equipment. The ongoing remote support to move us to a functional hybrid working system has easy to work with, Matt is approachable and always has time to help. I am very happy to recommend IT Services at CAS to other VCS organisations looking for friendly and cost -effective IT support

East Suffolk Council (Website Hosting)

A big thank you to IT Services at CAS for how smoothly the website migration went.  We are now a day in and everything is working perfectly (and faster than before).

Michael Mason, Fornham All Saints Community Council (IT Support)

“Our village Community Council at Fornham All Saints benefits greatly from your support and personally I am treated very kindly (as a complete IT idiot) by your team of experts at Community Action Suffolk.”

Dr Wil Gibson (Broadband & IT Support)

Hi, I just wanted to express my thanks to the team for their excellent assistance in helping me with my IT issues. The problems were more than an ISP issue which was beyond my ability to address. I spoke to the team and they first assisted remotely and then at their offices. As a Community Action Suffolk IT customer they were keen to ensure I had a properly functioning IT system. I think being local and accessible provider was the difference in ensuring I had a solution quickly. Thanks again.