Email Issue on Apple Devices

If you are using an ipad or iphone today (01/09/2021) and you are having issues getting emails and continually getting pop up’s about a security certificate, please follow the instructions below to fix the issue.

Please note that the initial part of these instructions may differ depending what operating system version your device is running. If you are unable to find “Accounts” under Mail please look for “Password & Accounts” in Settings and then follow the advice through.

Tap on Settings

Tap on Mail

Tap on Accounts

Tap on your Suffolk Online email account

Tap on your email address in the box

Tap on Advanced

Turn off SSL

Tap on Account at the top left

Tap Done

Go to your email to check it is working again.