If you are finding that on either a wireless or conventional ADSL wired broadband connection that you can’t view websites when you know the service is running fine then there are a number of things that could explain this an that you could also to resolve the problems.
1. If you can’t view websites or can’t get a connection at all then reboot the modem or router that came with the service. You can do this by just switching the device on or off.
The other thing is sometimes you can get something known as a stale session this is where your connection at your local phone exchange may have confused, these easiest way
to resolve this is to Turn of your Modem / Router for around 30 Minutes.
2. Make sure that the power light and ADSL light is lit on the router/modem. The ADSL Light should be a Steady Green. Once again if in doubt reboot it.
3. Check your phone line is working ok, if it’s crackly or not functioning properly this will affect the stability of your connection. You may need to check your phone extensions in your
property if your are running your Broadband Connection from one If your running it from your Master Socket you will need to contact your phone supplier e.g BT.
4. Ensure that all the microfilters you have connected to phone sockets are functional. If one filter around the house is not functioning this will affect your broadband connection.
5. Check that firewall software, anti-virus software, spyware removal software or other software is not blocking your internet access. See below for more information.
6. If you have upgraded to Vista, your modem might not be compatible with the new Windows operating system. If you are having problems since you upgraded see the instructions below or visit the modem manufacturer’s website.
7. If you have a wireless router, ensure that you are getting good signal to where you are with your computer. If you have low signal (often prevented by thick walls, other wireless devices nearby) this will affect your network connection. You can usually check the signal of the wireless connection by right clicking on the wireless connection (2 TV screens) in the bottom right hand corner and click status. If your wireless connection is showing 1 bar or less then you may need to think about moving your wireless router or moving to a wired connection.
8. Restart your computer
9. Call our ADSL support line on 08701 600 196 to check to see if the service is down or not.
If you have downloaded on your machine one of several available firewalls then this may be preventing you from viewing websites. What we advise in this scenario is to disable the firewall usually by right clicking on the icon in the bottom right hand corner near the time and choosing disable. Alternatively you can still have the firewall enabled but to get your internet connection working you will need to amend the settings of the firewall so that it is less pervasive. To do this though you should have prior knowledge of your firewall software.
Note: You shouldn’t have to disable your firewall software to get Internet Explorer working. Most firewalls will not stop you viewing websites but some like Norton Internet Security will.
Spyware Removal Software
Some real-time spyware removal software can also cause you not to be able to view websites on broadband. Software like Spy Sweeper, if it’s set to protect your computer against spyware all the time. To solve this you will need to either disable the real time scanning of your machine or uninstall the software again. Once again most spyware removal software should be ok.
Parental control software like Cyber Patrol or Cyber Sentinel can also block your Internet access on broadband. Although dialup accounts can also be affected by these. The best advice for these pieces of software is to set these up so once again they are not to pervasive but that they protect the people they are designed to protect enough. Failing that you can either disable them or uninstall them.
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